At Used Horse Trailer LLC, we aim to ship your order safely, on time, and with full transparency about costs and delivery times. This Shipping Policy explains how we handle processing, shipping, delivery times, and related issues.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there is any delay or issue with your order (e.g., verification, stock, logistics), we will contact you via the email or phone number you provided at checkout.
2. Shipping Methods & Carriers
Because we deal with used horse trailers and containers, we use specialized logistics partners experienced in transporting large and heavy items. Depending on your location and the size of your order, we may ship via:
- Freight carriers
- Specialized vehicle transport services
- Local delivery partners (for nearby deliveries)
We will choose the most reliable and cost‑effective carrier for your order.
3. Shipping Areas
- We currently ship all over the USA and Canada.
- If your location is outside our standard service area, please contact us before ordering to confirm availability and get a shipping quote.
- Some remote or hard‑to‑reach areas may require additional time or incur additional fees.
4. Shipping Costs
- Shipping costs are calculated based on the size, weight, destination, and delivery method of your trailer.
- You will see your shipping cost before you complete your purchase.
- In some cases (especially for large custom shipments), we may provide a separate written quote and require your approval before finalizing the order.
5. Estimated Delivery Times
- Standard delivery times vary depending on your location and the type of trailer.
- Typical delivery estimates: [e.g., 3-7 business days within the continental US] after the order is processed and payment is confirmed.
- These are estimates only. Weather, carrier delays, and logistical issues may affect delivery times. We are not responsible for delays outside of our control, but we will assist you in tracking and resolving issues with the carrier.
6. Order Tracking & Communication
- Once your order is scheduled for shipment, we will provide you with tracking details or a scheduled delivery window by email or phone.
- For freight deliveries, the carrier may contact you directly to arrange a specific delivery date and time.
7. Delivery Requirements
Because trailers are large items, please ensure that:
- The delivery location is accessible for trucks or transport vehicles.
- Someone over the age of 18 is available to receive and sign for the delivery, if required.
- Any local permits or access clearances (if required in your area) are arranged in advance by the customer.
If delivery is unsuccessful due to access restrictions or absence at the agreed time, re‑delivery fees may apply.
8. Inspection Upon Delivery
We strongly recommend that you:
- Inspect the trailer carefully upon delivery.
- Note any visible damage on the delivery receipt before signing.
- Take photos of any damage and contact us as soon as possible at [your email] or [your phone number].
If you notice significant damage, you may refuse delivery and contact us immediately so we can work with the carrier on a resolution.
9. International Shipping (If Applicable)
If you ship outside your home country:
- You are responsible for any customs duties, taxes, import fees, or brokerage charges.
- Customs processes may cause additional delays beyond our control.
- Please check local regulations regarding the import of used trailers or containers before placing an order.
10. Changes, Cancellations & Address Errors
- If you need to change your delivery address or cancel your order, contact us as soon as possible.
- Once an order has left our facility or has been scheduled with a carrier, changes may not be possible, or additional charges may apply.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.
11. Contact Information
If you have any questions about your shipment, delivery status, or this Shipping Policy, please contact us:
- Company: Used Horse Trailer LLC
- Email: customerservice@usedhorsetrailerllc.com
- Phone: +1 510 306 1303
By placing an order on our website, you agree to the terms of this Shipping Policy